Europees Centrum voor de Consument België
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ECC Belgium recruits a Project Officer 'Case handling efficiency' (m/f/x). Click for more information about this job offer.
Verder lezenToll roads in Europe
In some countries you have to pay toll to use the roads. Sometimes that toll comes in the form of a vignette, sometimes you pay per kilometre driven. You should also watch out for ‘invisible’ toll roads!
Verder lezenRoaming
Roam Like at Home in Europe. Roaming costs have completely been eliminated until at least 30 June 2032. People pay domestic prices, irrespective of where they are travelling in the EU for calls, SMS and mobile internet.
Verder lezenPurchases after 1 June 2022
Did you purchase something from a European trader for private use on or after 1 June 2022? If so, you are entitled to a two-year legal guarantee and in that case the new guarantee rules apply. The rules are as follows.
Verder lezenDigital content and services
Do you ever download or stream movies? Are you active on social media? This type of digital content and services has been subject to new rules since June 2022. We have analysed them in fine detail on your behalf.
Verder lezenFlight brought forward, now what?
Has your flight been brought forward by more than an hour? According to the European Court of Justice, you then have the same rights as provided for by the European legislator in the event of a canceled flight.
Verder lezenOnline Payments: most important rules
Online payments are now more secure than ever thanks to the mandatory use of two-factor authentication. But what exactly does this mean?
Verder lezenReturning a parcel
Did you receive the wrong goods or are you unsatisfied with your purchase? In both cases, barring a few exceptions, you can send the goods back to the seller. Remember these tips.
Verder lezenBuying or selling through second-hand platforms
Find out how to buy and sell safely on online second-hand platforms and what you need to remember to do.
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