Europees Centrum voor de Consument België
Uw rechten als consument stoppen niet aan de grens. Hebt u een probleem met een aankoop in een andere Europese lidstaat? Doe dan gratis beroep op de diensten van ECC België en zijn Europese netwerk.
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Jobs
ECC Belgium recruits a Communication Officer (m/f/x). Click for more information about this job offer.
Verder lezenToll roads in Europe
In some countries you have to pay toll to use the roads. Sometimes that toll comes in the form of a vignette, sometimes you pay per kilometre driven. You should also watch out for ‘invisible’ toll roads!
Verder lezenRoaming
Roam Like at Home in Europe. Roaming costs have completely been eliminated until at least 30 June 2032. People pay domestic prices, irrespective of where they are travelling in the EU for calls, SMS and mobile internet.
Verder lezenDigital content and services
Do you ever download or stream movies? Are you active on social media? This type of digital content and services has been subject to new rules since June 2022. We have analysed them in fine detail on your behalf.
Verder lezenFlight brought forward, now what?
Has your flight been brought forward by more than an hour? According to the European Court of Justice, you then have the same rights as provided for by the European legislator in the event of a canceled flight.
Verder lezenOnline Payments: most important rules
Online payments are now more secure than ever thanks to the mandatory use of two-factor authentication. But what exactly does this mean?
Verder lezenReturning a parcel
Did you receive the wrong goods or are you unsatisfied with your purchase? In both cases, barring a few exceptions, you can send the goods back to the seller. Remember these tips.
Verder lezenBuying or selling through second-hand platforms
Find out how to buy and sell safely on online second-hand platforms and what you need to remember to do.
Verder lezenDropshipping
Dishonest online sellers, they come in all shapes and forms. We take a closer look at this particular sales model for online entrepreneurs, which is also becoming more and more popular with internet fraudsters.
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